Questions, answered
Frequently Asked Questions
Everything you need to know about Tromba products, ordering, shipping, delivery, and support.
Product & Dietary Is Tequila Tromba Kosher?
Our products are not currently represented as Kosher-certified. For certification or ingredient questions about a specific expression, contact customercare@tequilatromba.com.
Product & Dietary Is Tequila Tromba Halal?
Tequila Tromba is an alcoholic beverage and is not represented as Halal-certified.
Product & Dietary Is Tequila Tromba gluten-free?
Our core tequilas are distilled from 100% Blue Weber Agave and contain no gluten ingredients. If you have a severe allergy or sensitivity, contact Customer Care before purchasing for information about a specific expression.
Product & Dietary Is Tequila Tromba organic?
Tequila Tromba is not currently represented as certified organic. We are committed to responsible growing practices and protecting the land of Jalisco.
Product & Dietary What allergens are in your products?
Ingredients can vary by expression. Review the product page and bottle label, or email customercare@tequilatromba.com before purchasing if you need allergen information for a specific bottle.
Product & Dietary What is the alcohol percentage of your products?
Alcohol by volume can vary by expression and market. Please check the individual product page or bottle label for the exact ABV of the product you are purchasing.
Availability Where can I purchase Tequila Tromba?
Explore our expressions and select Buy Now to see the options available for your delivery destination. Product and delivery availability can vary by state and local law.
Availability Do you ship internationally?
Unfortunately, we do not currently offer international shipping.
Shipping & Delivery Can I expedite my order?
Expedited shipping is not currently available; orders are shipped using standard shipping. If local delivery is available for your address, you may be able to select a preferred delivery day and time during checkout.
Shipping & Delivery Can you hold my shipment until a later date?
If your order has already been fulfilled, we cannot reschedule the delivery. Email customercare@tequilatromba.com as soon as possible if you need a shipment held. We will do our best, but we cannot guarantee that the request can be completed.
Shipping & Delivery How do I track my order?
You will receive an email with tracking information once your order has been fulfilled. If you have not received it after three business days, check your promotions, junk, and spam folders before contacting Customer Care.
Shipping & Delivery What are the estimated fulfillment and delivery times?
Please allow 1-3 business days for warehouse fulfillment and an additional 1-5 business days for delivery after shipment. Timing can vary based on product availability, destination, carrier schedules, holidays, and periods of high demand.
Shipping & Delivery Do you ship to every US state and territory?
Shipping may be limited or unavailable in certain locations because of local laws or other restrictions. Enter your delivery address during checkout to confirm current availability.
Shipping & Delivery Do I need to be home to receive my package?
Someone age 21 or older must be present with a valid photo ID to sign for every alcohol delivery. Carriers will not leave alcohol unattended, even if a signature is on file. After unsuccessful delivery attempts, the package may be returned to the fulfilling retailer and eligible costs may be deducted from any refund.
Shipping & Delivery Can I ship to a P.O. Box?
No. Orders cannot be shipped to an APO, FPO, DPO, or P.O. Box because every alcohol shipment requires an adult signature at delivery.
Shipping & Delivery How long does it take for an order to ship?
Most orders leave the fulfilling retailer within 1-3 business days, although some can take 3-4 business days depending on product availability and carrier pickup. Retailers generally fulfill orders Monday through Friday during business hours, excluding bank holidays and weekends.
Orders Can I add or remove a product from my order?
Orders cannot be edited after they are placed, and all sales are final. Please review your products, quantities, and delivery information carefully before completing checkout.
Orders Can I change my delivery address?
Email customercare@tequilatromba.com immediately if you entered an incorrect address. We cannot guarantee a change after fulfillment. If the order is returned to the sender, the item cost may be refunded minus taxes and applicable shipping or restocking costs.
Orders How old do I have to be to place an order?
You must be 21 or older to place an order. A person age 21 or older with a valid photo ID must also be present to sign when the package is delivered.
Orders I received only part of my order. What happens next?
Multiple products can ship in separate boxes with different tracking numbers. Check every tracking link in your shipment emails. If a package appears missing, contact customercare@tequilatromba.com with your order number so our team can investigate.
Returns & Issues Can I get a refund on my order?
All sales are final, and standard returns or exchanges are not accepted. If your order arrives damaged, incorrect, or incomplete, email customercare@tequilatromba.com within three days of delivery with your order number and clear photos. Approved refunds are returned to the original payment method.
Returns & Issues What should I do if my order arrives damaged?
Keep the packaging and email customercare@tequilatromba.com within three days of delivery. Include your order number and photos of the damaged product and shipping box so the team can review a replacement or refund.
Payments How will the charge appear on my bank statement?
Your credit card or bank statement may show the order charge as “BEVSTACK-WINE/LIQR,” “Liquor & Wine Warehouse,” or “BEVSTACK.”
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